| Goals for Circulation & Reserves Services Department |
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| The Circulation & Reserves Services Department of the Scarborough-Phillips Library
is committed to excellence in public service, and to that end adopts the following
goals: |
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To provide timely, convenient and equitable
access to materials through:
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Alert and courteous attention to all requests.
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Fair and consistent application of access policies.
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Adequate schedule of open hours.
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Minimum waiting time for patrons.
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Timely processing of course reserve materials.
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Timely processing of interlibrary loan requests.
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Accurate circulation records.
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Shelving practices which emphasize speed, accuracy, and
good conservation practice.
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Maximum availability of materials in heavy demand.
To provide accurate information on the use
of basic services and sources during all hours the library is open, including:
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Circulation and reserves procedures and
policies; anticipated waiting periods for recalled books and items requested through
interlibrary loan; options available to unsatisfied patrons.
- Directions to frequently used areas in the library (i.e., shelving locations,
office locations, etc.).
- Library-wide services related to circulation, e.g., borrower cards, hours
of service, and other circulation policies.
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Services related to interlibrary loan, e.g., interlibrary
loan policies and procedures, registration for ILLiad, etc.
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Introductory information on the library’s catalog where
appropriate, location and use of course reserves and interlibrary loan.
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Safety and security procedures, including informed help during
emergencies.
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Use of machines for reading, copying items, and other machines,
location of machines, and whom to notify in case of problems.
To provide an environment which will promote
effective use of materials for study and research through:
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Safe, clean, and well-lighted facilities.
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A sufficient number of adequately maintained machines including
computer equipment,
microform readers/printers, copy machines, and change machines,
on site.
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Adequate security measures for persons and materials, with
procedures known to staff.
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All activities of the department carried out
in a quiet, efficient manner.
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Access to all library facilities for disabled users.
To seek and use feedback for continued improvement
in services through:
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A system for receiving, evaluating, and acting on suggestions.
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Regularly scheduled communication between Circulation & Reserves Services
Manager and Circulation & Reserves
Services staff, and between Circulation & Reserves Manager and Public
Services Librarian.
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Regular referral of lost and missing titles for replacement
or withdrawal.
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Accurate statistical reporting; local review for trends.
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Regular review at unit level of quality of services.
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St.
Edward's University